"I Hear What you Say" gives striking insight into the way conversations - particularly those we term "difficult conversations" are actually two monologues happening at the same time. The article gives ideas on how to make the most of conversations with students and colleagues. It comes from a site called http://www.modellearning.com/ which has a number of resources based on visual graphic tools.
It comes from a site called http://www.modellearning.com/ which has a number of resources based on visual graphic tools.